Terms of service

Last Updated: June 2026

Welcome to Arlen Flower. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

About Arlen Flower

Arlen Flower is a floral studio based in Langley, British Columbia, offering fresh floral arrangements, event flowers, handmade gifts, and related products through our online store.

Orders

All orders are subject to product availability and acceptance by Arlen Flower.

We reserve the right to refuse, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, or other circumstances beyond our control.

Product Information

We make every effort to display our products accurately. However, flowers are natural products and variations in colour, size, shape, bloom stage, and arrangement style may occur.

Photographs are provided as a guide, and the final product may vary slightly from the images shown on our website.

Substitutions

Due to seasonal availability and supplier inventory, certain flowers, containers, or decorative elements may occasionally be substituted.

Any substitutions will be made with products of equal or greater value while maintaining the overall style and design of the arrangement.

Pricing

All prices are displayed in Canadian Dollars (CAD).

Prices, promotions, and product availability may change without notice.

Applicable taxes and delivery fees are calculated during checkout.

Delivery

Delivery services are available within our designated delivery areas.

Delivery charges are calculated based on the delivery location and distance from our studio.

While we strive to deliver orders within requested timeframes, exact delivery times cannot be guaranteed.

Customer Responsibilities

Customers are responsible for providing accurate:

Recipient names
Delivery addresses
Contact information
Delivery instructions

Arlen Flower is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

Cancellations and Refunds

Refunds, replacements, and cancellations are governed by our Refund Policy.

By placing an order, you acknowledge that fresh flowers are perishable products and are subject to the terms outlined in our Refund Policy.

Handmade Jewellery and Gift Products

Many of our handmade jewellery pieces are individually crafted and unique.

Due to the handmade nature of these products, minor variations may occur and are considered part of the product's character and design.

Intellectual Property

All content on this website, including text, photographs, logos, graphics, product descriptions, and designs, is the property of Arlen Flower and may not be copied, reproduced, or used without written permission.

Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security
Upload malicious software or harmful content
Misrepresent your identity or information

Limitation of Liability

To the fullest extent permitted by law, Arlen Flower shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the applicable order.

Changes to These Terms

Arlen Flower reserves the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on this website.